RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition
- Originals receipts would need to be included
- All items would need to be purchased originally from French baskets
If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges regardless that the items have been mailed back to us.
VALIDITY FOR EXCHANGES & RETURNS
All exchanges would need to be raised within 14 days and would need to be strictly made online at https://french-baskets.com
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We gladly accept returns and exchanges
Contact us within: 7 days of delivery
Ship items back within: 14 days of delivery
We don’t accept cancellations but please contact us if you have any problems with your order.
Mail us your parcel via a traceable mode of postage, with a track number.
OTHER TERMS & CONDITIONS
All items that are returned and exchanged, can only be made once.
Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
french-baskets.com makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose
All decisions made by french-baskets.com is final