That may be your first visit to our site www.french-baskets.com, you have a problem? or doubt arises you ! This help page can surely answer your questions. however , if it doesn't, feel free to contact us to 00212 6 77 73 15 23
link to contact page
Create your account
Thank you for filling out all fields in the registration form and notice that you must necessarily enter informations in the marked with (*) fields. The site wont accept your registration or send a warning message if you use accent space or capital letters
link to the account creation
Already a customer you've lost your password!
I's very simple you ask again for a password, just follow the link below, include your email address and you will receive your new password on your e-mail.
link to the page request new password
I am wondering before I place my order or need help during the drive?
Click on the link ""and leave us your message. It will be given priority.
Edit personal information You can access and edit them directly, if you change your address, telephone number, e-mail address.
What are the shipping costs?
Prices are based on the country of delivery and the type of shipping chosen.
Can we choose a different place of delivery of his address?
Yes, you can request a delivery to another address in my account section of our site.
link to the page my account
What are the different possible places of delivery?
Everywhere on earth!
www.french-baskets.com sends packages for nearly 6 years and we have delivered almost anywhere, or even to places we never imagined that our Bean Bags can be of interest. Example: USA, Guyana, Kerguelen, New Zealand, South Korea, Poland, Bulgaria, Russia ...
How long will my order delivered to me?
If your item is available, it will be delivered on average with:
The international express postal service (very fast and reliable) from 7 to 15 days
Over 6 weeks, there may be a problem, so it is imperative to contact us. We will conduct an reshipment, or an immediate refund through Paypal.
Know that we take full responsibility for our shipments.
How much are international duties & taxes?
Your order may be subject to import duties and taxes, which will be included in your total at checkout. French baskets is not responsible for any duties/taxes applied to your package. There should be no further payment due upon arrival of your package but if there is an additional payment required. You will be held responsible for that payment. Customs policies vary widely from country to country; please contact your local customs office for further information and/or use the DHL TradeAbility tool.
By law, French baskets must declare all items at their full price and cannot alter this amount to decrease international custom fees.
If you refuse a shipment from French baskets, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to French baskets. This amount will be deducted from your merchandise refund. In the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
Steps to deliver my package?
At any time, you can find out if your purchases have gone from us . .
If you had one or more items that you have not yet received, go to "Your Account - Ordering Information" to see what situation are your articles. contact us or call 00212 (0) 5 24 42 13 71
Secure payment ? (Paypal)
We use secure payment service the world's most reliable PayPal.
The two big advantages of secure payment service Paypal are :
The first is that PayPal helps to protect your credit card informations with the best systems on the market for security and prevention against fraud. When you use PayPal, your financial informations are never shared with the merchant.
The second advantage is that we can refund you immediately in case problem , litigation or lost parcels.
I have problems connecting to secure server Paypal. Why?
The connection to the server in secure mode of payment requires to use a browser that supports SSL encryption (secure socket layer) Firefox Safari Netscape Mozilla Internet Explorer 7,8,9 and others. With older versions (prior to 1998), connections to the server could be uncertain . For maximum comfort on the Internet, it is better to use the latest versions of browsers.
Complaints? SAV product exchange
EVEN AFTER YOUR PURCHASE, FRENCH-BASKETS IS ALWAYS THERE FOR YOU !
You can contact us Monday through Friday from 10 to 18.
Online support is just for you by calling 00212 (0) 6 77 73 15 23
Cancel an order. Replace my items on hold by a similar item.
How to make an exchange or refund
Make a note, indicate a fault on our site?
I would like to share a comment, report a technical problem on the site! Click on the link "contact us" below. Your feedbacks really help us to improve the quality of our services. .
For further informations, please contact us Monday through Friday from 10 to 18. We will contact you immediately to answer your questions at
Ask for Karine